Website _application
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$14/hr
VSA Resorts by Vacatia is seeking Full-time & Part-time Night Auditors to be responsible for the accuracy of preparing/posting the nightly audit and reports for the Resort. The Night Auditor provides service to customers, answers inquiries pertaining to Resort services, handle registration of Resort owners/guests, and provide travel directions. The Night Auditor position supports efforts in meeting company guest satisfaction goals, including RCI Silver Crown Distinction expectations. The Night Auditor has a support responsibility to all functional officers, directors, and managers. Shift is 11p – 7a. Must be able to work overnight, weekends, holidays, and cover shifts as needed.
Join our committed team of Night Auditors in making everyday a Great Day at VSA!
Essential Functions/Duties include:
*Reconcile shift activity reports, daily audits, and related reports
*Performs key and folio audits
*Corrects and reports discrepancies or inconsistencies immediately to the Front Desk Supervisor
*Ensure all reservations, reports, frees, and payments (including third party reservations) are accurate
*Provide quality customer service and support to owners/guests by answering questions/inquiries via phone, email, direct mail, and/or in-person
*Provide an enjoyable vacation experience from check-in to check-out
*Educate owners and guests of on-site activities, area events, and attractions
*Conduct switchboard operations and relay guest’s messages
*Process payments for maintenance/assessment fees, mortgages, reservations, retail merchandise, and activities
*Perform periodic maintenance and vacancy inspections on clean/vacant units and report discrepancies
Minimum Education and Experience Requirements:
*Computer skills are required
*Customer Service experience is highly preferred