Lobby Attendant

POSITION:  Public Space Attendant

POSITION OVERVIEW:   The Public Space Attendant is responsible for cleaning and maintaining all items and surfaces in designated areas, ensuring hotels standards of cleanliness.

This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position.

JOB RESPONSIBILTIES:
Use all chemicals in accordance with OSHA regulations and hotel requirements.
Maintain public areas to include lobby, meeting space and restrooms.
Ensure the public areas are clean and tidy. Be sure to report anything missing or in need of repair
Ensure any areas assigned to you, e.g. (public restrooms, the fitness center, etc.) are kept stocked, clean and crisp.
Assist coworkers by pitching as needed, e.g. taking on houseperson duties if needed or folding sheets in laundry.
Provide a warm greeting and a smile with all the guests you encounter.  Assist guests with questions that they may have or direct them to someone that can
Assist with delivery of front desk requests as needed, i.e., rollaways, cribs, towels, etc.
Assist with keeping storage room stocked.
Monitor pool and fitness area. Remove dirty towels and re-stock towels if needed.
Maintain guest confidentiality at all times.
Be in proper uniform, with nametag. non-slip, closed toe, flat shoes.
Maintain positive guest relations at all times. Work to resolve guest complaints, ensuring guest satisfaction.
Communicate effectively with guests as well as team members
Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.
Be familiar with all local attractions/activities to respond to guest inquiries accurately.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Assists in handling emergencies in order to protect our guest and associates, and preserve the building and its systems during the emergency.  Must act as quickly and responsibly as possible to return the building to its normal operating status.
Responsible for knowing and abiding by all department, Commonwealth Lodging Management and hotel policies and procedures. As well as the brand standards, policies and procedures.
This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position.

EDUCATION & EXPERIENCE:
High School Graduate or General Education Degree (GED): or Work Equivalent
Prefer 1-2 years experience in hospitality industry in similar position.
Previous guest/customer relations training preferred.

QUALIFICATIONS:
Good understanding of the English language.
Good communication skills both written and verbal.
Exert physical effort in lifting/transporting at least 50 pounds.
Push/pull carts and other equipment up to 125 pounds.
Endure various physical movements throughout the work areas.
Satisfactorily communicate with guests, management and co-workers to their understanding.
Work environment – Guest Rooms, Guest and Service Corridors, Housekeeping Office. Job involves working under variable temperature conditions and noise levels, in indoor settings, and around fumes and/or odor hazards, dust and/or mite hazards, biohazards and chemicals.
Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.
Knowledge of proper cleaning techniques, requirements and use of equipment
Knowledge of proper chemical handling
Must be able to reach above head and shoulder height to perform job duties.