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The Housekeeping Supervisor directly supervises and coordinates work activities of the Housekeeping staff in hotel.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Maintain complete knowledge at all times of: Verify room status on A.M. report; report discrepant rooms; prioritize and update status of check-out rooms.
- Ensure that assigned staff have reported to work; document any late or absent employees.
- Coordinate breaks for assigned staff. Prepare and distribute assignment sheets to assigned staff and review priorities.
- Assign designated guest room keys and beepers to assigned staff.
- Maintain accurate record of such and ensure security of keys.
- Communicate additions or changes to the assignment sheets as they arise throughout the shift.
- Inspect supply levels of floor closets.
- Assign designated personnel to rectify any deficiencies.
- Check Room Attendant’s carts for proper supplies, neatness, cleanliness and mechanical problems.
- Inspect rooms cleaned by assigned Room Attendants, using designated checklist.
- Directly contact Room Attendant and relay any deficiencies to be corrected.
- Update room status after approving cleanliness and condition in accordance with departmental standards.
- Check vacant rooms, verify status and update status of discrepant rooms throughout the shift.
- Check DND rooms and verify status.
- Counsel Room Attendants on any discrepancies.
- Inspect public areas/bathrooms, fitness center, pool area, offices and service areas after being cleaned by Floor/Lobby Attendants, using designated checklists.
- Directly contact respective personnel and relay any deficiencies to be corrected.
- Complete work orders for maintenance repairs and submit to Housekeeping Clerk.
- Contact Engineering directly for urgent repairs.
- Conduct training of staff as assigned.
- Provide feedback on staff performance to manager.
- Report disciplinary problems to manager and participate in the counseling of employees.
- Document pertinent information in department log book.
- Complete all paperwork and closing duties before leaving.
- Review status of assignments and any follow-up action with manager and/or on-coming supervisor.
- Check P.M. reports for accuracy and completeness.
- Complete night counts in accordance with departmental standards.
Education & Experience:
High School Graduate or General Education Degree (GED).
Six months to one year related supervisory experience.
Must be available to work weekday and weekend shifts.