Housekeeping Supervisor

The Housekeeping Supervisor is responsible for supervising, training and inspecting the performance of assigned Room Attendants, Lobby Attendants and Housekeeping Aids/Houseperson, ensuring that all procedures are completed to the hotel’s standards. Assist where necessary to ensure optimum service to guests.

·         Direct supervision of Housekeeping Staff in the absence of Director of Housekeeping or Housekeeping Manager.

·         Ensure that assigned staff have reported to work; document any late or absent associates.

·         Prepare and distribute assignment sheets to assigned staff and review priorities.

·         Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations.

·         Assign designated guest room keys and radios to assigned staff. Maintain accurate record of such and ensure security of keys.

·         Inspect rooms cleaned by assigned Room Attendants, using designated checklist. Directly contact Room Attendant and relay any deficiencies to be corrected.

·         Coordinate breaks for assigned housekeeping associates.

·         Communicate additions or changes to the assignment sheets as they arise throughout the shift.

·         Inspect supply levels of floor closets.

·         Check Room Attendant’s carts for proper supplies, neatness and cleanliness.

·         Update room status after approving cleanliness and condition in accordance with departmental standards.

·         Inspect public areas/bathrooms, fitness center, pool areas, offices and service areas after being cleaned by Floor/Lobby Attendants, using designated checklists.

·         Complete all paperwork and closing duties before leaving. Review status of assignments and any follow‐up action with Housekeeping Director/Manager and/or on‐coming supervisor.