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The Holiday Inn Oceanside is seeking a Seasonal Host who is passionate about delivering outstanding guest service in a fun, yet very busy hotel located on the beautiful Virginia Beach Oceanfront. Bring us your talent for service leadership and we commit to competitive compensation, great benefits package and on-going career development with a growing organization.
About This Role:
The Host is responsible for delivering personalized service to all guests dining in or visiting the restaurant and plays an active role in seating and accommodating guests. This position requires a hospitality personality that enjoys a team environment. Those in this role are expected to adhere to established policies and procedures as outline in training manual, operating practices and company’s cultural beliefs.
Main Job Tasks and Responsibilities:
Greet all guests sincerely with a warm smile, and provide superior guest service as they enter the building.
Answers the telephone with a smile, answers questions and directs the call appropriately.
Makes reservations and “call ahead” requests for guests.
Assigns parties to tables and rotates seating equally between stations.
Quotes wait times and monitors the wait list. Keeps guests informed.
Maintains a clean lobby and work station so there is no visible trash on floor or ledges.
Adhere to company policies and procedures.
Qualifications:
Must possess superior guest service and communication skills.
Must be friendly and passionate about the guest experience.
Strong attention to detail.
Organized and possess a strong work ethic.
Team player with a positive attitude.
Must have basic math skills.
Ability to work a flexible schedule; including evenings weekends and holidays.
EOE AA/M/F/Vet/Disabled