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Front Desk Supervisor
One of the most important decisions you will ever make is where to bring your special talent. The Coastal Hospitality leader possesses a natural talent for service and is invigorated about the art and profession of being in service to others. If this speaks to you, Coastal Hospitality may be the perfect place to grow your career.
We are inviting candidates with outstanding customer service and interpersonal skills and a passion to serve others to apply for our Full-Time Front Desk Supervisor position at the Holiday Inn Oceanside.
This is an entry level, non-exempt position.
What You Will Bring To This Role:
The Front Desk Supervisor is responsible for the successful operation and administration of all front office departments to include: front desk, bell/door, and PBX. The Supervisor ensures that the department is continually balanced while focusing on providing an exceptional experience to every guest while maximizing department profitability.
Some of Your Responsibilities Would Be:
– Lead, train, coach, motivate, engage and provide feedback to the front office staff on a daily basis. Monitor and follow up on all cash handling procedures.
– Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
– Establish standards for personnel performance and customer service.
– Review work procedures and operational concerns to determine ways to improve service, performance, or safety.
– Review and respond to daily operational demands as it relates to the hotel.
– Monitor security of public areas of the hotel.
– Establish par levels for supplies and equipment.
– Create and maintain a quality, professional work environment.
– Anticipate guests’ and employees’ needs and respond promptly.
– Promote positive guest relations at all times.
– Conduct pre-shift meeting to review information pertinent today’s business.
– Planning, implementing and controlling effective departmental strategies that drive results and through the creation, development and maintenance of a competent, motivated and empowered front office staff
– Serve as the front office liaison to all other hotel department
Minimum Qualifications:
– Previous hotel front office experience.
– Previous supervisory experience preferred.
– Knowledgeable in Word, Outlook and Excel.
– Excellent written and verbal communication skills.
– Must be able to work a varied schedule that includes days, nights, overnights, weekends, and holidays
– Physical requirements include: standing and walking; pushing and pulling up to 200 lbs; and lifting up to 75 lbs.
How You Will Be Rewarded:
In exchange for your talent, you will be eligible for our comprehensive benefit package that includes:
A chance to learn something new every day in a fun, friendly work environment!
– Health Benefits; Medical, Dental and Vision
– Paid Time Off
– Employee Assistance Program
– Company Paid Short Term Disability, Life Insurance and Accidental Death
– Affordable and Optional Long Term Disability and Supplemental Life Insurance
– Company Matched 401K
– Health Care Flexible Spending Account
– Dependent Care Flexible Spending Account
– Health Savings Account
– Legal Resources
– Associate Travel Discounts per Brand Guidelines
This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position.
EOE M/F/Veteran/Disabled