Front Desk Supervisor

FRONT DESK SUPERVISOR

POSITION OVERVIEW:

The Position involves high guest contact, providing service to every guest in a professional, efficient and friendly manner. You will lead housekeeping functions on assigned shifts to ensure the cleaning and upkeep of hotel rooms according to established standards, as well as to achieve effective and efficient supervision of staff. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensure the confidentiality and security of all guest rooms. Work with the Director of Housekeeping on special projects as assigned.

This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position.

EDUCATION & EXPERIENCE:

•High School Graduate or General Education Degree (GED): or Work Equivalent
•Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel systems is preferred
•Minimum of 2 years of experience as a Room Attendant
•Prefer previous experience as Housekeeping Supervisor

QUALIFICATIONS:

•Good understanding of the English language.
•Good communication skills both written and verbal.
•Exert physical effort in lifting/transporting at least 50 pounds
•Endure various physical movements throughout the work areas
•Satisfactorily communicate with guests, management and co-workers to their understanding.
•Work environment – Guest Rooms, Guest and Service Corridors, Housekeeping Office. Job involves working under variable temperature conditions and noise levels, in indoor settings, and around fumes and/or odor hazards, dust and/or mite hazards, biohazards and chemicals.
•Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays
•Knowledge of proper cleaning techniques, requirements and use of equipment
•Knowledge of proper chemical handling
•Must be able to reach above head and shoulder height to perform job duties