Front Desk Agent

$13/hr

VSA Resorts by Vacatia is looking for highly energetic Full-time and Part-time Front Desk Agents to provide excellent customer service to Owners/guests, answer inquiries pertaining to the resort, and registration of guests to provide an excellent vacation experience. The Front Desk Agent is responsible for handling communication and coordinating client needs with the appropriate departments necessary to perform excellent customer service, while performing specific front desk activities.  Must be willing to work nights, weekends, and holidays if necessary.

Join our committed team of Front Desk Agents, making everyday a Great Day at VSA!

Essential Functions/Duties Include:

*Provides customer service and support to guests with questions and inquiries via phone, direct mail, and direct contact.
*Provides an enjoyable vacation experience from check in to check out. Educates the guests on hotel policies and area events and attractions. Performs as hotel curb-side greeter and express check in agent for guests upon arrival. Conducts switchboard operations and relays guest’s messages/incoming mail when appropriate.

*Responds to guest inquiries, questions, suggestions and resolves minor complaints and discrepancies. *Follows up with the Front Office Manager or VSA Resorts Manager as appropriate.
*Processes reservation payments, deposits, and refunds. Confirms address, telephone, and email information for all guests.
*Reconciles shift activity reports and performs key and folio audits.
*Enforces hotel policies and procedures.
*Coordinates housekeeping and maintenance reported requests and follows up with guests.
*Performs related duties as assigned or as situation dictates.

Education and Experience:

*Hotel/resort experience preferred but not required
*Customer service experience is highly preferred
*Proficient use of computer skills is required
*Proficient use of verbal and written communication skills required