Front Desk Agent

One of the most important decisions you will ever make is where to bring your special talent. The Coastal Hospitality leader possesses a natural talent for service and is invigorated about the art and profession of being in service to others. If this speaks to you, Coastal Hospitality may be the perfect place to grow your career. The Residence Inn Town Center Virginia Beach is now recruiting energetic, Front Desk Agents to join our team.

What You Will Bring To This Role:

The  Front Desk Agent is primary responsible for warmly greeting and registering guests and checking guests out of the hotel in our continuing effort to deliver outstanding guest service and financial profitability.  Specifically, you would be responsible for performing the following tasks to the highest standards:

Some of Your Responsibilities Would Be:

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room.
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted for, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment,, making change and processing gift certificates and cards.
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction, as needed
Receive, input, retrieve and relay messages to guests, as needed
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager
Ensure uniform and personal appearance is neat, clean and professional at all times
Create fun and memorable experiences for guests
Perform other reasonable job duties as requested by Supervisors.

Required Characteristics:
Qualified candidates must have at least six (6) months of previous hotel front desk experience.
Candidates must be willing to work a flexible schedule to include days, evenings, weekends and holidays.
The hospitality industry requires that employees present a professional image at all times. This includes providing courteous and attentive customer service. Employees must maintain a neat, clean and well-groomed appearance. Uniform standards will be explained during orientation. This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position.

How You’ll Be Rewarded:
A chance to learn something new every day in a fun, friendly work environment!
Health Benefits; Medical, Dental and Vision
Paid Time Off
Employee Assistance Program
Company Paid Short Term Disability, Life Insurance and Accidental Death
Affordable and Optional Long Term Disability and Supplemental Life Insurance
Company Matched 401K
Health Care Flexible Spending Account
Dependent Care Flexible Spending Account
Health Savings Account
Legal Resources
Associate Travel Discounts per Brand Guidelines
EOE M/F/Vet/Disabled