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The Holiday Inn Oceanside is seeking Front Desk Agents who are passionate about delivering outstanding guest service in a fun, yet very busy hotel located on the beautiful Virginia Beach Oceanfront. Bring us your talent for service leadership and we commit to competitive compensation, great benefits package and on-going career development with a growing organization.
** Full-Time, Part-Time, and Seasonal Positions Available ! **
Apply at: https://coastalhospitalityhotels.com/job-opportunities/
(Select options under Holiday Inn Oceanside)
About This Role:
The Front Desk Agent is responsible for greeting and registering guests and checking guests out of the hotel and delivering outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:
ESSENTIAL JOB FUNCTIONS:
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Greet customers immediately with a friendly and sincere warm welcome.
Complete the registration process confirming pertinent information including number of guests and room rate.
Make appropriate selection of rooms based on guest needs.
Processes all payments according to established hotel requirements.
Anticipate guests’ needs, respond promptly and acknowledge all guests at all times
QUALIFICATIONS
Possess a good command of the English language and the ability to clearly and pleasantly communicate with guests, both in person and by telephone.
Previous cash handling experience
Must be willing and have the ability to work a varied schedule that includes evenings, nights, Holidays and weekends.
Competitive benefit package available to full-time employees. Both FT/PT eligible for PTO and 401k.
This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position.The hospitality industry requires that employees present a professional image at all times. This includes providing courteous and attentive customer service. Employees must maintain a neat, clean and well-groomed appearance. Uniform standards will be explained during orientation. This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position.
EOE AA/Veteran/Disabled