Banquet Set-up

BANQUET SETUP

POSITION OVERVIEW:

Responsible for the set up and break down of different events in the hotel either indoor or outdoor.  Must be able to follow Banquet Event Orders. With great attention to detail, to ensure the specific needs of our clients needs are met.

This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position.

EDUCATION & EXPERIENCE:
• High School Graduate or General Education Degree (GED): or Work Equivalent • Minimum of 1-2 years of experience in food service preferred. • Previous guest/customer relations training.

QUALIFICATIONS:
• Good understanding of the English language.
• Good communication skills both written and verbal
• Exert physical effort in lifting/transporting at least 50 pounds. Push/pull carts and other equipment up to 200 pounds.
• Endure various physical movements throughout the work areas.
• Satisfactorily communicate with guests, management, and co-workers to their understanding. • Prefer previous experience in similar position in the Hospitality industry.
• Work environment – banquet rooms, and all areas of the hotel. Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings
• Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.

JOB RESPONSIBILTIES:

• Be in proper uniform, with nametag. Employees must wear flat, closed-toe non-slip shoes.
• Maintain positive guest relations at all times. Work to resolve guest complaints, ensuring guest satisfaction.
• Communicate effectively with guests as well as team members
• Maintain knowledge of all hotel features/services, hours of operation, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.
• Maintain complete knowledge of service requirements for assigned functions.
• Adhere to timelines in completion of set-ups.
• Adapt to priority changes of workflow or requirements.
• Work environment – Banquet/meeting rooms, any Hotel location designated for a group function or event, service areas of Hotel. Job involves working under variable temperature conditions and noise levels, in both outdoor and indoor settings.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Use correct cleaning chemicals for designated items/surfaces, according to OSHA regulations and hotel requirements.
• Set up rooms and function areas with designated tables, chairs, staging, dance floor, flipcharts, easels, blackboards, and other equipment as specified by group requirements and in accordance with departmental standards.
• Set up table linens, skirting and tabletop items (water pitchers, glasses, etc.) as specified by group and in accordance with departmental standards.
• Refresh rooms as scheduled, following departmental standards.
• Breakdown function areas as scheduled in accordance with departmental procedures. Store all reusable goods and return equipment to specified storage areas.
• Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor.
• Accommodate guest requests for additions/changes to scheduled arrangements courteously and in accordance with departmental standards.
• Assists in handling emergencies to protect our guest and associates and preserve the building and its systems during the emergency.  Must act as quickly and responsibly as possible to return the building to its normal operating status.
• Responsible for knowing and abiding by all department, Commonwealth Lodging Management and hotel policies and procedures. As well as the brand standards, policies, and procedures.
• This job description is not intended to provide a complete and comprehensive list of all job duties, requirements, and responsibilities. Instead, it is provided as a general overview of the expectations for the position.