Front Desk Supervisor

$16/hr

VSA Resorts by Vacatia is looking for a Front Desk Supervisor with the abilities to supervise the operation of the front desk to maintain the highest level of productivity, employee morale, and guest services possible. The Front Desk Supervisor will also serve as a liaison between all operational departments relating to the Owners/guests vacation experience.  The Front Desk Supervisor provides an enjoyable vacation experience from check in to check out.  This position also assists the General Manager in maximizing Resort inventory, average daily rates and monitoring, responding to, and communicating to third party services.  Responsible for training, coordination and scheduling of Front Desk personnel.  Must be available to work weekends, nights, and holidays if necessary. 

Join our committed team of Front Desk Supervisors in making everyday a great day at VSA!

Essential Duties and Responsibilities:

*Schedules and coordinates staffing, coaching and counseling, reviews staff goals and conducts weekly Team Meetings
*Train, support, supervise and manage the performance of the front desk team
*Involvement in hiring, scheduling, progressive discipline, ordering departmental supplies, monthly inventories, departmental meetings
*Interacts daily with Owners and guests, and responds to inquiries, questions, suggestions and complaints for proper and timely resolution.
*Responsible for shift coverage in the event of agent or auditor absenteeism.
*Communicates and enforces all resort procedures and policies.
*Monitor and update No-Shows daily, taking appropriate action in order to maximize inventory. Review corrections to folios with Auditors to identify training gaps.
*Produces reports for housekeeping/maintenance and ensures all logs are up to date.
*Updates address & telephone information for Owners submitted by Front Desk Agents and Auditor.
*Performs related duties as assigned or as situation dictates.
Experience:

*Minimum 2 years hotel front desk experience
*Ability to effectively coach, counsel, motivate and supervise Front Desk Agents
*Requires knowledge of Microsoft Outlook, Word and Excel.
*Previous cash handling experience.

TO APPLY: Send your resume to the Human Resources Dept. at employment@vsaresorts.com