– Community Association Manager

Website VSA Resorts by Vacatia

VSA is comprised of 3 locations at the heart of the oceanfront.


The Community Association Manager supports and promotes community board members, owners, residents, and management company relations. Actively networks, markets, identifies and retains community management contracts and promotes professional relationships for VSA Association Management. Responsible for protecting, maintaining, and enhancing the value of the community while ensuring the safety, comfort, and satisfaction of the residents. Provides follow-through and assistance to the Director of Associations, Community Managers, and support staff. Provides professional owner, resident, vendor, and contractor communications concerning scheduling, billing, and site visits in coordination with other Community Managers, Client Relations & Administrative Agents, and Community Inspector. Leads and prepares emergency and repair work order activities, logs, and invoices, aides in the completion of Resale Certificates, Disclosure Packets and Lender Questionnaires for approval, and coordinates maintenance activities of the community and residences as appropriate. Actively involved in preparation for, and attendance to, Board of Directors and Unit Owner’s meetings.

Essential Duties and Responsibilities:


30%  – Responsible for the daily management and community relations of VSAAM managed communities. Communicates community financial statements, goals, reserve requirements, billing, and aides support and accounting staff for 3rd party collection activities to Board.
25%  – Tracks and monitors incoming call/requests, generates work orders and processes invoices. Maintains and updates community master list as needed. Maintains community’s appearance and ensures repairs are noted and completed on a timely basis and in a quality manner by performing and/or coordinating on-site community inspections and meeting with contractors prior to, during, and upon completion of all repairs. Assures that all vendors are on the approved vendor list and obtaining certificates of insurance as required. Responds to all emergency situations, preparing all necessary reporting, maintenance repairs and communication with community owners and Board.
5%  – Assists in preparing annual budgets and expense projections. Coordinates with the Director of Associations, Controller and Accounting/Bookkeeper to ensure that all accounts remain current and notifies delinquencies as appropriate. Responds to and coordinates all Board or community related maintenance and administrative requests.
5%  – Provides and fosters positive relationships with Community Managers, support and accounting staff, boards, residents, and vendors.


25%  – Provides support activities for VSA managed communities Board of Directors including meetings, notices, letters, signage, property inspections, rules enforcement, and relations. Provides direction and information to board members as appropriate. Assists in community budget preparation and maintaining expenses within the budget guidelines.


5%  – Markets, identifies, and builds relationships for local management opportunities and provides contracts with Portfolio Manager & Success Coach and Director of Association’s assistance.
5%  – always Represents the company in a professional manner and attends local networking and educational seminars to gain knowledge and licenses as appropriate.

To be successful as the Community Manager, you must demonstrate the following behavioral competencies:

Have a vision for the future and planning skills
Independent thinking
Emotional intelligence and awareness
Initiating planning and systematic change
Abstract thinking and creativity
Leadership and directive skills
Use a logical approach without ignoring people’s needs
Verbal skills to influence and motivate people
Generating enthusiasm in others
Authority and responsibility to meet challenges
Awareness and sensitivity to rules and procedures
Freedom from direct control and supervision
Ability to act without precedent
Position Qualifications:

Education and/or Experience:

· 2-4 years of previous community management, community relations, apartment management, or real estate management experience, with a minimum of two years in a manager role.

· Demonstrated ability to understand financial goals and assist in preparing budgets.

· Ability to utilize marketing strategies to secure prospective communities for management contracts.

· Basic understanding of VA Condo & VA POA Acts, Landlord/Tenant laws, Fair Housing/ADA regulations, OSHA & EPA requirements for property management industry.

· CAI designations desirable but not required.

To apply for this job please visit vsaresorts.com.

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