Assistant General Manager

$20/hr

The Assistant General Manager (AGM) is a liaison between all operational departments relating to the Owners/guests vacation experience.  The right person for this position will have excellent people skills, be self motivated, with a professional demeanor, and able to motivate a team to providing the highest level of customer service.  The AGM provides an enjoyable vacation experience from check in to check out.  The right person will possess the skills to assist the General Manager in maximizing Resort inventory, average daily rates and monitoring, responding to, and communicating to third party services.  This role is responsible for training, coordination and scheduling of Front Desk personnel.  The AGM has a support responsibility with efforts to meet company guest satisfaction goals and expectations.  This role has a support relationship to all functional officers, directors, and managers.

Essential Duties and Responsibilities include the following:

*Schedules and coordinates staffing, coaching and counseling, reviews staff goals and conducts weekly Team Meetings.

*Coordinates, creates, orders supplies, and communicates Resort amenities, activities and area attractions and events to Owners and guests.

*Interacts daily with Owners and guests, and responds to inquiries, questions, suggestions and complaints, notifies Resort Management and appropriate department and follows up with the Owner/guest for proper and timely resolution.

*Inspects units and common areas daily, correcting issues or reporting to management, as appropriate.

*Responsible for shift coverage in the event of agent or auditor absenteeism.

*Communicates and enforces all resort procedures and policies.

*Directly responsible for Resort Key control.

*Monitor and update No-Shows daily, taking appropriate action in order to maximize inventory.  Review corrections to folios with Auditors to identify training gaps.

*Coordinates housekeeping and maintenance requests and follows up with Owners and guests upon completion.

*Updates address & telephone information for Owners submitted by Front Desk Agents and Auditor.

Education and/or Experience:

*Minimum of two years supervisory experience and/or hotel front desk experience

*Additional coursework in business at a college level preferred, not required

*Strong computer skills and experience

*Customer service experience is required.

TO APPLY: Send your resume to the Human Resources Dept. at employment@vsaresorts.com