Front Desk Associate

Job summary and Benefits

Do you a passion to deliver True Hospitality? We are currently looking to expand our Guest Services team by adding a dependable, engaging, and customer focused individual to join our team.

Front Desk Agent play an important role by attend to guests’ needs, including, but not limited to, registration, checkout, and cashiering.

We provide a friendly, professional place to work and have fun, with opportunities for advancement. A strong company culture inspires staff to achieve the highest service standards in hospitality offers we offer competitive pay and many other benefits including, Paid vacation, 401(k) matching, transportation assistance, employee hotel room discount program under Marriott hotels

 

Responsibilities

·         Greet and welcome guests upon arrival.  Register guests, verifying reservation, address, and credit information.

·         Accept payment for guests’ accounts both at the time of registration and at checkout.  Maintain a house bank and make a deposit and accurate report of receipts daily.

·         Assign rooms, accommodating special requests

·         Maintains an inventory of vacancies, reservations, and room assignments..

·         Coordinates room status, updates with housekeeping department.

·         Manages and resolves all guest complaints in a professional and courteous manner.

·         Processes guest check-outs and handles monetary transactions.

·         Maintains customers’ privacy and Adhere to Marriott hotels standard

·         Take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset

·         Maintains a high level of professional appearance and demeanor.

Performs other duties as assigned

Qualifications:

·         High school diploma or equivalent.

·         Previous hotel-related experience is preferred.

·         Ability to communicate with public, hotel staff, and management in a professional manner.

·         Knowledge of surrounding areas and local events.

·         Ability to understand and adhere to proper credit, check cashing, and cash handling policies and

·         Ability to learn safety, emergency, and accident prevention policies and procedure reports

·         Skilled in the use of front office equipment.

·         Knowledge of proper telephone etiquette.

·         A flexible schedule, including weekends and holidays required

·         Job Types: Full-time, Part-time Pay: $10.00 – $11:50 per

Email your resume to MMulugeta@fourpointsvirginiabeach.com