Fairfield Inn & Suites
The best place to work on the oceanfront
Front Desk Agent
One of the most important decisions you will ever make is where to bring your special talent. The Coastal Hospitality leader possesses a natural talent for service and is invigorated about the art and profession of being in service to others. If this speaks to you, Coastal Hospitality may be the perfect place to grow your career.
What You Will Bring To This Role:
A Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, and handles all special requests for services or information, in accordance with standard policies and procedures.
Some of Your Responsibilities Would Be:
Maintain positive guest relations at all times. Work to resolve guest complaints, ensuring guest satisfaction.
Maintain knowledge of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
Maintain and secure a cash bank to perform job functions.
Verify guest information upon arrival and departure
Obtain method of payment from guests (credit or cash)
Communicate pertinent guest information to designated departments (i.e., special requests, amenity delivery).
Resolve discrepancies on the room status report with Housekeeping.
Process all check-outs.
Maintain all guest information and hotel occupancy status using Brand systems
Must be able to perform: mathematical skills; basic accounting functions; basic computer skills in Word and Outlook; complete reports; and communicate with guests.
Candidates must be able to stand for a full eight (8) hour shift.
Candidates must be willing to work a flexible schedule to include days, nights, weekends and holidays.
This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position.
Highly developed computer skills.
Well organized and detail-oriented.
Ability to work independently and with diverse groups of individuals.
Display initiative, perseverance and analytical skills.
Highly developed communication skills.
Professional and ethical in all situations.
Excellent customer service skills.
Quick learner with strong work ethic.
Team player and ability to get along with others.
Exemplary written and verbal communication skills.
How You’ll Be Rewarded:
A chance to learn something new every day in a fun, friendly work environment!
Health Benefits; Medical, Dental and Vision
Paid Time Off
Employee Assistance Program
Company Paid Short Term Disability, Life Insurance and Accidental Death
Affordable and Optional Long Term Disability and Supplemental Life Insurance
Company Matched 401K
Health Care Flexible Spending Account
Dependent Care Flexible Spending Account
Health Savings Account
Associate Travel Discounts per Brand Guidelines
To apply for this job please visit recruitingbypaycor.com.