Coastal Hospitality Associates -Springhill Suites
A Hospitality Management Company
Sales Manager, Springhill Suites – $45,000 DOE
If you are seeking to join a company that TRULY CARES about YOU – Join our team today !
We are excited to invite talented candidates to apply immediately for this outstanding opportunity to work in a fun, fast paced environment. Bring your unmatched customer service, sales leadership skills and a desire to grow your career in hospitality to apply for the Sales Manager position at Springhill Suites on the oceanfront. Our team wouldn’t be complete without you !
How You Will Be Rewarded !
Medical Insurance (Employer pays 70% of cost)
Company Paid Short Term Disability Insurance
Supplemental Long Term Disability
Supplemental Life Insurance (spouse & child available
Company Paid Life Insurance (1.5 x salary)
Company Paid Accidental Death & Dismemberment
Employee Assistance Program (EAP)
Paid Time Off (PTO)
Company matched 401K 50% up to 4% match
Summary of Duties:
A Sales Manager is responsible for qualifying and responding to leads for group business (ex: 10+ rooms per night). Actively participates in solicitation efforts to maximize revenue and sales goals. Negotiates group sales contracts that includes: group room rates, room blocks and/or meeting space (to include F&B minimums, AV needs and other ancillary services) to maximize the hotel’s revenues and achieve sales goals. Ensures that contracted business is turned over properly and in a timely fashion that ensures customer satisfaction. Delivers quality and timely responses to clients. Delivers service in accordance with hotel and brand guidelines.
What You Will Bring to This Role:
Conduct solicitation calls and follow up on sales leads to secure group room business to meet sales and revenue goals. Create sales proposals targeting the needs of the client.
Maintain thorough knowledge of the market (competitors’ facilities and amenities, their strengths and weaknesses) to sell against them. Must be knowledgeable on all brand rewards programs and incentives for group clients.
Negotiate hotel services and pricing to maximize revenue and profitability. Prepare proposals and sales contracts using hotel and brand tools and according to standards.
Provide prompt and courteous service to all customer inquiries. Meet and greet clients before and during their on-site events. Gauge customer satisfaction and resolve any concerns promptly. Verifies that business is turned over properly and in a timely fashion for quality service.
Communicate customer feedback to all operating departments. Maintain positive relationships with all operating departments and company sales associates.
Remain knowledgeable on convention/meeting trends, technology and services.
Responsible for the daily administrative tasks of the department to include: answering incoming telephone calls; creating and delivering welcome and group directional signage; BEO and Group Resume distribution; filing; processing incoming and outgoing mail and correspondence; processing and delivering Group and VIP amenities; and preparing general correspondence, proposal letters and sales contracts. Responds to requests for information and meetings.
Retrieves, reviews, organizes and disseminates incoming sales leads via e-mail, telephone and hotel group lead distribution platforms and follows up with Sales leaders to ensure timeliness.
Completes group billing notices.
Responsible for the maintenance of data within sales and PMS systems (Sales Pro, Delphi, ISSAC, etc.). Maintains proficiency to run reports, verify discrepancies and make corrections as needed. Gathers information for Month End Reports and distributes to all appropriate personnel. Creates simple Excel spreadsheets and/or provides data entry for required reports.
Provides professional and courteous service to all customers, guests, vendors and colleagues. Remains knowledgeable on sales market segments, the sales process, hotel department functions and key department heads.
Maintains a positive relationship with Reservations, Front Desk, Banquets, Kitchen and all other hotel departments to ensure that customer needs are met in a timely fashion.
Computer literacy in Word, Excel, Outlook, Publisher, PowerPoint
Basic hospitality skills and experience
Previous administrative experience
Must be knowledgeable on basic hotel operations and have a general understanding of food and beverage
Proficiency in mathematics
Strong problem solving and decision making skills.
Organizational skills including follow-up, time management, ability to multi-task and manage multiple priorities in a fast paced environment
Communication skills both verbal and written
Able to work a flexible schedule including weekends and holidays
At least one year sales experience
To apply for this job please visit coastalhospitalityhotels.com.